Terms and Conditions

===Ensure you are happy with the below before using our website…===

Please read these terms and conditions carefully. Together with our privacy policy, they govern our relationship with you in relation to this website. If you have any questions about them or do not wish to accept them, please contact us before using this website.

We may change these terms and conditions or our privacy policy at any time by updating this page. You should check this page from time to time to review these terms and conditions to ensure you are happy with any changes. Using or accessing this website indicates your acceptance of these terms and conditions. If you do not accept these terms and conditions, please do not continue to use this website.

===Each Product purchased is sold subject to its Product Description===

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

===Online Ordering with confidence===

Paying for your order at Greener Cleaner® is simple, convenient and easy to do using a debit or credit card.

We have partnered with xxx to bring you the highest level of security when you order online. When you enter your payment details on our website you are actually providing them direct to xxx. Greener Cleaner® never has access to your card number. This ensures the highest level of payment security for you.

You can check that you are shopping in a secure environment by looking for the padlock icon in your internet browser. In addition, website pages protected using SSL encryption always start with “https” rather than “http”. Check this in the address bar at the top of your screen.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Non-acceptance of an order may be a result of one of the following:

* The product you ordered being unavailable from stock

* Our inability to obtain authorisation for your payment

* The identification of a pricing or product description error

* Your not meeting the eligibility to order criteria set out in the main Terms & Conditions

You are able to cancel an order up until the point that it is dispatched. To cancel your order, please contact our customer services team. If your order has already been dispatched please follow our returns policy below once you have received your order.

===Clear and straight forward Returns Policy===

We know that on occasion returns will be necessary. Our friendly and helpful customer services team will work with you to facilitate returns when and where we can. The starting point is ensuring a clear and straight forward returns policy. This is outlined below. If you have any questions about our policy then please feel free to call us on +44 (0)1306 881546 or email us at enquiries@greenerc.com.

Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

* You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.

* If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.

* To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. * You can cancel by email: enquiries@greenerc.com, or call 01306 881546, or write to: Customer Services, 297 High Street, Dorking, RH4 1RE

* If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).

* We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

===Taking care in getting your order delivered===

We aim to process and dispatch your order within 24 hours for items that are in stock. We will contact you if any out of stock items are likely to take more than advertised delivery timescales.

We use a combination of couriers including Royal Mail. Packages sent via Royal Mail that do not arrive when expected could have gone astray in the post in this circumstance we have to wait 30 days before we can class the package as lost.

Once dispatched, you must contact us if you have not received your order within the timescale advertised. Our postage charges are as follows

===Postage & Packing ===

UK Mainland (Excluding Scottish Highlands)

Standard Delivery

Up to £4.99 || £3.99

£5.00 – £19.99 || £6.25

£20.00 – £29.99 || £6.99

£30.00 or more || FREE

Order delivered in 2 to 3 working days.

Deliveries can take place anytime between 8am and 9pm.

Next Day Delivery

Up to £4.99 || £9.97

£5.00 – £19.99 || £12.97

£20.00 – £49.99 || £14.97

£50.00 or more || £19.97

Orders placed before 12pm will be received next working day.

There are no next day deliveries on bank holidays.

All next day delivery parcels will need to be signed for on delivery.

Deliveries can take place anytime between 8am and 9pm.

UK Non-Mainland (Including Scottish Highlands)

All orders || £15.99

Order delivered in 5 to 7 working days.

Deliveries can take place anytime between 8am and 9pm.

Republic of Ireland and other EU countries

All orders || £16.99

Order delivered in 7 to 10 working days.

===International Orders==

Special terms may apply to orders from outside of the UK. A standard charge will be issued upon order. If we need to review your postage charges we will contact you within 24 hours of placing your

order. We will explain the postage charge we require. If this is not acceptable to you we will refund the total order amount within a further 24 hours.

All orders || £19.99

Order delivered in 7 to 10 working days.

We only accept online payment from cards issued by UK banks. Please contact us if you’d like to place an order but have a card issued by a non-UK bank.

====Voucher / Promotional Codes====

– Voucher / Promotional Codes allow you to receive benefits such as discounts, free delivery and gifts. – Voucher / Promotional Codes are non-transferable and may only be used by the person to whom they are issued and are used within the Voucher / Promotional Codes Terms and Conditions of use. – Misuse of Voucher / Promotional codes may result in cancellation of your order or reversing of the benefit that you obtained, to include us taking payment from the card used to gain the value of the benefit obtained. You will be notified in advance of this transaction. – Voucher / Promotional Codes to be applied on the basket page only.

====VAT (Value Added Tax)====

– Prices shown on our website are inclusive of VAT. Delivery charges are clearly highlighted throughout the site.

====Stock Availability====

All items are subject to stock availability. If we lack the stock to delivery your order to the agreed timeframes our customer service team will contact you and discuss a suitable resolution. These may be: – Cancellation of your order with full refund. – Changing your order to a set of alternative products. – Agreeing a delay on delivery expectations while we replenish stock levels.

===General Terms===

– The use of our site and any contracts formed are governed by English law. – We shall not be responsible to you for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non-performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods. – Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence. – In the event of loss or damage, our liability shall be limited to the sum paid by you for the goods. – A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. -If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions. – We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party. – You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing. – We reserve the right to change these terms and conditions from time to time and any such changes will be communicated

on our website. – We have links on our website to third party websites which we believe may be of interest to you, however please be aware we do not have any control over the content of these websites nor are we liable in respect of anything contained on these websites. – These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship. – All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorised by us or our licensors. – Any unauthorised use of material on this site is strictly prohibited. – We will use reasonable endeavours to verify the accuracy of any product or pricing information which we place on the site but we make no warranties (whether express or implied) in relation to the accuracy of such information). – We may close your account or terminate our trading relationship by giving you notice of at least seven (7) days. This does not affect your obligation to repay any amounts you owe to us.


– We are the owners and operators of this website, and the contents of it are either our property (or that of our affiliated companies) or are used under license from our suppliers. – Our rights, and those of our affiliates and suppliers, are protected by UK, European, and International intellectual property laws, including those for the protection of copyrights, trademarks, and database rights. Misuse of this website may incur civil liability or attract criminal sanctions. – You are expressly not permitted to download any part of our site (other than by reason of automatic page caching), to amend or modify it or any part of it, to reproduce or copy, sell (including any resale), or otherwise exploit our website (or any part of it) for any purpose other than as set out above, nor are you permitted to frame our website or to link to any element of it other than the homepage. – You are permitted to link to our homepage, provided that the link is not misleading, false, derogatory, or otherwise prejudicial to our (or our affiliates) suppliers interests. – You are expressly not permitted to use any of our logos or graphics either as or in connection with a link.


Database of Links

Cleaning Tips & Tricks
Channel 4 http://www.channel4.com/4homes/how-to/cleaning
About.com – Top 10 Green Cleaning Tips http://greencleaning.about.com/od/GreenCleaningProducts/tp/Top-10-Green-Cleaning-Tools.html
150 Tips & Tricks on Cleaning http://www.lifehack.org/articles/lifehack/150-tips-and-tricks-on-cleaning.html

Race for Life http://raceforlife.cancerresearchuk.org/index.html

Social Networking
Facebook https://www.facebook.com/greenercleanerltd
Instagram http://instagram.com/greenercleaner#
Twitter https://twitter.com/GreenerCleaner_
Pinterest http://pinterest.com/greenercleaner1/
YouTube https://www.youtube.com/user/greenercleaneruk
Tumblr http://greenercleaner.tumblr.com/

Eco Blogs
Nigel’s Eco Blog http://www.nigelsecostore.com/blog/
Tree Hugger http://www.treehugger.com/
The Ecologist http://www.theecologist.org/blogs_and_comments/
Inhabitat http://inhabitat.com/
Haute Nature http://hautenature.com/
Mother Nature Network http://www.mnn.com/
Eco Street http://www.ecostreet.com/
Environmental Graffiti http://www.environmentalgraffiti.com/
Green Union http://www.greenunion.co.uk/
Good Blog http://www.good.is/blog/
Grist http://grist.org/